LAYR Terms of Use

LAYR is an online marketplace that connects:

LAYR facilitates transactions but is generally not the seller, manufacturer, designer, or owner of products offered through the Platform.

• Buyers
• Sellers
• Designers
• Production Partners

You must:

Businesses and organizations may create accounts.

Users worldwide may access the Platform unless prohibited by applicable law.

• be at least 18 years old
• have the legal capacity to enter contracts
• provide accurate account information

You are responsible for:

Users may maintain multiple accounts only if those accounts are not used to manipulate marketplace activity, reviews, rankings, or fees.

• maintaining account security
• safeguarding your password
• all activity occurring under your account

User Content includes designs, model files, photographs, listing text, reviews, messages, and other material you submit. You retain your ownership rights. You must have the rights, commercial licences, and permissions necessary for the uses you authorize, including rights relating to copyright, trademarks, designs, patents, privacy, and a person's name or likeness. A download or a personal-use licence alone does not authorize commercial manufacture or sale.

You grant LAYR a worldwide, non-exclusive, royalty-free licence to store, reproduce, transmit, technically process, and display User Content as necessary to provide the Platform. Public listing content may also be used to promote that listing and the marketplace. Private messages and non-public design files are not licensed for public advertising. This licence does not authorize general-purpose AI model training.

LAYR may sublicense these limited rights to service providers acting for LAYR and, only for authorized orders, to the assigned production partners. They receive no independent right to exploit or resell your content.

When you submit a design for a listing or manufacturing order, you additionally authorize LAYR and the assigned production partner to access, reproduce, convert, slice, and make production adjustments to the file solely to manufacture and deliver the ordered quantities, including reasonable test prints and authorized replacements. Material changes to appearance, dimensions, function, or agreed materials require the seller's or designer's approval. This is not a licence to sell design files, make unrelated products, or manufacture stock for other customers.

You may withdraw a listing or request removal of content. The licences end when removal is completed, except to complete orders accepted before withdrawal, handle authorized replacements and disputes, comply with law, and retain restricted backup or evidentiary copies for as long as reasonably necessary. Those retained copies may not be used for new sales or advertising. LAYR will stop new promotional use of removed listing content within a reasonable time; copies already distributed or independently shared by others may remain. Personal information remains subject to the Privacy Policy and applicable law.

Copyright infringement, trademark infringement, counterfeit products, and unauthorized designs are prohibited. Sellers and designers must also comply with the Seller Agreement; production partners must comply with the Production Partner Agreement, each incorporated into these Terms for the relevant activities.

• Only upload content you are authorized to use for its intended purpose.
• Do not disclose another person's private information without lawful authority.
• Do not reuse private design files or customer information obtained through the Platform for unrelated purposes.

Users may upload AI-assisted or AI-generated content only if they possess all necessary rights to the content and the upload does not infringe the intellectual property rights of others.

Users remain solely responsible for all uploaded content regardless of how it was created.

Marketplace fees may change from time to time.

Reasonable advance notice will be provided before fee changes become effective.

Payments are processed by Stripe.

LAYR is not responsible for payment processing errors attributable to Stripe.

Seller earnings from all orders are subject to a one-time initial hold before transfer to the seller’s connected Stripe account. The hold ends 14 calendar days after the seller’s first paid order is fully marked shipped in LAYR; partial shipment does not start it, and later orders do not restart it. Eligible accumulated earnings are then released. Subsequent transfers have no initial hold and proceed as soon as processing and Stripe availability permit. Bank payouts follow Stripe’s payout schedule and may arrive later. Refunds, disputes, amounts owed, legal requirements and provider restrictions may affect release. See Seller Agreement section 40.1.

Seller payouts may also be delayed for fraud prevention, chargebacks, payment disputes, legal requirements, or other risk management purposes.

Sellers are responsible for:

Customers remain responsible for customs duties, import taxes, brokerage fees, and similar charges not collected during checkout.

Any customs or duty estimates displayed during checkout are estimates only.

• income taxes
• sales taxes where applicable
• business registrations
• tax reporting obligations

Delivery dates are estimates only.

LAYR does not guarantee delivery times.

Lost shipments may be refunded or otherwise resolved in accordance with our policies.

Each seller may establish their own return policy.

Custom-made or personalized products are generally non-returnable unless defective or otherwise required by applicable law.

LAYR may resolve refunds, returns, and platform-policy issues through its support process. These administrative decisions do not remove any statutory remedy or right to challenge a decision through the courts or the dispute process in section 25.

Users may submit reviews based on genuine purchasing experiences. Honest negative reviews are permitted; criticism alone is not grounds for removal.

LAYR may remove reviews that are:

• fraudulent
• abusive
• misleading
• irrelevant
• defamatory
• intended to manipulate marketplace rankings

Users may not:

LAYR may remove content or suspend accounts without prior notice where necessary to protect the Platform or its users.

• sell illegal products
• sell counterfeit goods
• upload stolen designs
• infringe copyrights
• infringe trademarks
• sell firearms or weapon components
• sell explosives
• sell hazardous chemicals
• sell illegal drugs
• sell unsafe medical devices
• engage in fraud
• manipulate reviews
• manipulate search rankings
• circumvent marketplace fees
• harass other users
• upload malware
• scrape the Platform
• reverse engineer the Platform
• use automated bots without authorization
• interfere with Platform security

LAYR may suspend or permanently terminate accounts for violations of these Terms, suspected fraud, illegal activity, repeated customer complaints, intellectual property violations, payment abuse, or conduct harmful to the Platform.

The Platform is provided "as is" and "as available."

LAYR does not guarantee uninterrupted availability or error-free operation.

Maintenance, outages, upgrades, or technical failures may temporarily interrupt access.

To the maximum extent permitted by law, LAYR shall not be liable for:

Subject to the following exceptions, LAYR's maximum aggregate liability shall not exceed the lesser of:

These exclusions and limits do not apply to fraud, wilful misconduct, or liability that cannot lawfully be excluded or limited. Nothing in these Terms waives mandatory consumer protections, statutory warranties, privacy rights, or remedies under applicable law.

• lost profits
• loss of business
• loss of goodwill
• loss of data
• consequential damages
• indirect damages
• incidental damages
• punitive damages
• the amount paid by the user relating to the applicable transaction; or
• CAD $500.

LAYR is not responsible for:

Responsibility rests with the applicable seller, designer, or production partner according to their respective roles.

• product defects
• manufacturing defects
• design defects
• product safety
• product performance
• compliance with applicable regulations

To the extent permitted by law, you agree to indemnify LAYR Additive Inc., its directors, officers, employees, contractors, and affiliates against third-party claims, damages, and reasonable legal costs to the extent caused by:

This obligation does not apply to losses caused by LAYR's own negligence, misconduct, or breach of law, or to the extent prohibited by mandatory consumer law. LAYR will provide reasonably prompt notice of a claim and reasonable cooperation. A settlement must not admit fault by, impose non-monetary obligations on, or fail to release an indemnified party without that party's consent, which will not be unreasonably withheld.

• your content or products infringing another person's rights;
• your material breach of these Terms; or
• your unlawful or negligent conduct in using the Platform.

LAYR respects intellectual property rights.

If you believe content infringes your rights, you may submit a notice to:

team@officiallayr.com

Include your name and contact details, identification of the protected work or right, the specific listing or file URL, an explanation of the alleged infringement, a statement that you believe in good faith the use is unauthorized, and confirmation that your report is accurate and you are authorized to make it. Do not submit knowingly false complaints.

LAYR may restrict access to disputed material while investigating, request supporting information, and notify the uploader with the information reasonably needed to respond. An uploader may contest a removal at the same address with evidence of authorization. LAYR will follow any legally required notice, response, or restoration process. LAYR may suspend or terminate repeat infringers in appropriate circumstances. This general complaints process does not claim any statutory safe-harbour status.

LAYR makes no guarantee regarding:

Success on the Platform depends on numerous factors outside LAYR's control.

• sales volume
• search ranking
• marketplace visibility
• customer traffic
• business success

Your use of the Platform is also governed by our Privacy Policy.

Your use of the Platform is also governed by our Privacy Policy.

Sellers and production partners may use customer information only for fulfillment, related support, and their legal obligations. They must protect it, limit access and retention, and must not sell it, add customers to marketing lists without separate lawful consent, or use it for unrelated profiling.

LAYR may update these Terms and the incorporated agreements prospectively. Material changes will be communicated by email or a prominent in-product notice with the revised effective date, with advance notice where required by law.

Where renewed agreement is required, LAYR will request affirmative acceptance before further use of the affected services. Changes do not retroactively change the terms of completed transactions or an existing dispute without the parties' agreement. Mandatory rights to reject changes or terminate a contract are preserved.

LAYR shall not be liable for delays or failures resulting from causes beyond its reasonable control, including but not limited to natural disasters, internet outages, cyberattacks, labor disputes, government actions, pandemics, war, acts of terrorism, or failures of third-party service providers.

These Terms are governed by the laws of Newfoundland and Labrador and the federal laws of Canada applicable there. This choice does not deprive a consumer of mandatory protections or access to courts available under the law that otherwise applies to them.

This section governs disputes between you and LAYR about the Platform or these Terms. To seek informal resolution, send your name, account email, a description of the dispute, and the requested remedy to team@officiallayr.com. LAYR will use your account contact details for its notice. The parties will try in good faith to resolve the dispute within 30 days after receipt. Either party may file sooner to preserve a limitation period, seek urgent relief, or exercise a non-waivable right; this process does not itself suspend a statutory deadline.

Consumers: if you act primarily for personal, family, or household purposes, these Terms do not require arbitration or waive court proceedings or class-action rights. You and LAYR may agree to arbitration in a separate written agreement after a dispute arises, where lawful. A consumer may bring proceedings in any court available under applicable mandatory law.

Business disputes: if you act for commercial or professional purposes, unresolved disputes will be decided by one independent arbitrator, except where arbitration is prohibited by law. The legal seat is St. John's, Newfoundland and Labrador. The applicable Newfoundland and Labrador arbitration legislation, including international commercial arbitration legislation where applicable, governs. The parties will try to agree on an arbitrator within 30 days of a written arbitration request; failing agreement, either may seek appointment by a competent court under that legislation.

The arbitration will be in English unless the parties agree otherwise or mandatory law requires otherwise. Subject to applicable law, the arbitrator will set fair, proportionate procedures after hearing both parties, allow each a reasonable opportunity to present evidence and respond, and issue a reasoned written award. Remote hearings or a documents-only process will be used where appropriate to reduce cost, subject to a fair hearing. Each party initially bears its own legal costs and half the arbitrator's fees, subject to applicable law and the arbitrator's final costs award. If that allocation would prevent meaningful access, LAYR will consider a reasonable request to advance fees; if an accessible arrangement cannot be agreed, either party may ask a competent court to determine whether arbitration should proceed.

Either party may use an eligible small-claims court, seek urgent interim relief from a competent court, or contact a regulator. No provision restricts regulatory investigations or non-waivable remedies. An award is binding subject to statutory review, setting-aside, and enforcement rights. If arbitration does not apply or is unenforceable, business disputes may be brought in the courts of Newfoundland and Labrador, subject to mandatory law. These Terms impose no separate class-action waiver.

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect.

These Terms, together with any referenced policies, constitute the entire agreement between you and LAYR regarding use of the Platform.

LAYR Additive Inc.

Email: team@officiallayr.com