LAYR Shipping Policy

LAYR is a marketplace of independent sellers. The seller shown on a product listing is responsible for preparing, packaging, and shipping that order unless otherwise stated on the listing.

Shipping options, delivery estimates, and any applicable shipping fees are shown at checkout before an order is placed.

Many items on LAYR are made to order. Processing time is the time a seller needs to prepare an order before it is handed to a carrier.

Processing estimates may vary by product, personalization, material availability, and the seller's location.

Delivery estimates include processing time and carrier transit time. They are estimates, not guaranteed delivery dates.

Carrier delays, weather, customs processing, and other events outside the seller's or LAYR's control can affect delivery.

When tracking is available, it will appear in your order details after the seller ships the order. Tracking updates are provided by the shipping carrier.

If tracking has not updated for an extended period or appears incorrect, contact the seller through your order first.

Buyers are responsible for providing a complete and accurate delivery address at checkout. Please review your address before placing an order.

Address changes may not be possible once a seller has started processing or shipped an order. Contact the seller promptly if a change is needed.

For international orders, import duties, taxes, brokerage fees, and customs charges may apply. Unless stated otherwise at checkout, these charges are the buyer's responsibility.

Customs processing can also delay delivery.

If an item is late, missing, damaged, or arrives differently than expected, start by sending the seller a help request from the order. Include any useful details, photos, and tracking information.

If the seller replies or 48 hours pass without a response, you can escalate the request to LAYR support. Eligible orders may be resolved in line with our Return & Refund Policy.

An order may be marked delivered when the carrier confirms delivery, or when the buyer confirms that the order was received.

If a carrier records delivery but you cannot locate the parcel, contact the seller as soon as possible so they can help investigate.

For questions about a particular order, contact the seller from your Purchases and reviews page. For general questions about this policy, contact LAYR at team@officiallayr.com.